Frequently asked questions

FABRICS

Cotton that is grown without chemicals or synthetic pesticides and fertilizers. These cotton plants are derived from non-genetically modified seeds. Organic cotton makes up less than 1% of the world’s cotton supply.

This stands for the Global Organic Textile Standard. It was started in 2002 and is an international textile certification that has been developed with an accreditation system for businesses and suppliers who meet specific auditing standards for manufacturing and product.

This means that the textile used is in compliance with legal regulations and exemplary quality standards in the sustainable production processes.

Derived from a wood based fiber. A natural component of renewable source material wood, these types of fibers are biodegradable and can re-enter the eco-system.

Thread Count; the higher the number, the finer the weave.

SHIPPING & RETURNS

Returns
Our policy lasts 14 days upon receipt of product, provided it has not been worn, tags are attached, and garment is unused and as the original condition and packaging. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please note currently we are only offering services to the U.S.

Please make all returns/requests to:

customercare@christinearra.com

Please mail all returns/exchanges to:

ARRA
Christine Arra, LLC
63 Rossmore Avenue
Bronxville, NY 10708

To complete your return, we require your order information, including order number and request for either refund or product exchange. Once your request is approved, we will send you a prepaid shipping label via your email address. Please return item within 7 days upon receipt of this email.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at clientservice@christinearra.com.

Sale items
Only regular priced items may be refunded, sale items are final sale.

Exchanges
We only replace items if they are defective, damaged, or need another size if the item is in stock. If you need to exchange it for the same item, send us an email at:

customercare@christinearra.com

Shipped exchanged items are shipped by Christine Arra, LLC via ground shipping.

Shipping
To return your product, you should mail your product to:

ARRAChristine Arra, LLC63 Rossmore AvenueBronxville, NY 10708You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

ExchangesDepending on where you live, the time it may take for your exchanged product to reach you, may vary.

We have complimentary domestic UPS standard shipping on all orders over $100. We love meeting our new customers, and we offer free local delivery on all products, located within 20 miles of zip code 10708.

We ship all orders within 24 hours after order is placed during weekdays and 1-2 days on weekends or Holidays. You will receive an email notification of the order dispatch and the tracking number. Standard shipping varies based on the location of the destination. According to UPS, Standard shipping delivery is 3-5 business days.

Currently, we are only shipping orders within the US.

For any lost or stolen items, please contact customercare@christinearra.com. If the tracking information shows that your order was delivered successfully at the correct address, we do not take responsibility for that order.